Return & Exchange

30-Day Return Window

You may return items purchased from amberlollipop.com within 30 days of receiving your order for a refund or store credit. Please note that all returns must be approved by our team before sending any items back.

Condition of Returns & Exchanges

To be eligible for a return, items must be in original condition, unused, and in the original packaging, including any complimentary gifts received.

Return & Exchanges Shipping Costs

• For customers in the United States and United Kingdom, Amber Lollipop will cover the return shipping cost.

• For all other countries, customers are responsible for return shipping and must provide a valid tracking number as proof of return.

Refunds

Once we receive and inspect the returned item(s), your refund will be processed to the original payment method. Refunds will reflect any promotional discounts applied to the original order and may take 2–7 business days to appear in your account.

Promotion Terms & Conditions

Any discounts or promotions applied at the time of purchase will be reflected in your refund or store credit amount.

Start a Return or Exchange

To initiate a return or exchange, please email us at service@amberlollipop.net with the following details:

• Your order number

• The item(s) you'd like to return or exchange

• If exchanging a gift, please provide as much of the following as possible: gift sender’s name, email, order number, shipping address, or phone number

If you’re reaching out due to a quality issue or damage, please mention this in your email so we can resolve it accordingly.