Refund Policy

We want you to be completely satisfied with your purchase from Amberlollipop. If for any reason you are not satisfied with your jewelry, we offer a 30-day return policy.

Return Eligibility:
To be eligible for a return, your item must be in its original, unused condition and packaging. It must also be within 30 days of the delivery date.

Return Shipping Fees:
Please note that return shipping fees are not covered and must be paid by the customer. We recommend using a trackable shipping service to ensure the safe return of your item.

Non-Returnable Items:
Certain items cannot be returned, including custom-made or personalized jewelry, as well as any items that show signs of wear or damage.

How to Initiate a Return:
To request a return, please contact us at support@amberlollipop.com within 30 days of receiving your order. Please provide your order number and the reason for the return. We will send you further instructions on how to proceed with the return.

Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.